Televator Solutions Private Limited provides professional Business Process Outsourcing (BPO), Information Technology (IT), Digital Transformation, Customer Experience Management, and Business Support Services, including but not limited to:
Important: The exact scope of each project, deliverables, milestones, turnaround times, Service Level Agreements (SLAs), pricing, responsibilities, acceptance criteria, and implementation schedule shall be governed by the applicable Proposal, Quotation, Master Services Agreement (MSA), Statement of Work (SOW), Service Agreement, Purchase Order, Work Order, or any other written agreement executed between the Company and the Client.
No oral discussions, WhatsApp conversations, telephone calls, or informal communications shall modify the agreed Scope of Work unless confirmed in writing by an authorized representative of the Company.
To enable efficient delivery of the Services, the Client agrees to:
Client Representations:
The Company shall not be responsible for delays, defects, increased costs, project extensions, or service failures resulting from: incorrect information, delayed approvals, missing documentation, incomplete instructions, client-side technical issues, failure to provide required access, or third-party delays caused by the Client.
Unless otherwise agreed in writing, the following payment terms shall apply:
⚠️ Failure to make payment within the agreed due date may result in: immediate suspension of Services, temporary suspension of website or software access, delay in project delivery, suspension of technical support, withholding of source files or deliverables, or termination of the project or agreement.
Ownership of all deliverables, source code, reports, software, databases, documentation, creative assets, designs, websites, applications, and work products shall remain with the Company until all outstanding invoices have been paid in full.
Any request by the Client that falls outside the originally agreed Scope of Work shall constitute a Change Request. Change Requests may include, but are not limited to:
Upon receipt of a Change Request, the Company may: revise project pricing, extend delivery timelines, allocate additional resources, or require execution of a revised Proposal, Quotation, or Statement of Work.
The Company shall not be obligated to perform any additional work unless both parties agree in writing.
Timely cooperation from the Client is essential for successful project execution. If the Client fails to provide approvals, content, credentials, documentation, access, feedback, or other required information within the requested timeframe, the Company may:
The Company shall not be liable for any loss or delay arising from the Client's inactivity or failure to cooperate.
If the Client remains inactive or fails to communicate for a continuous period of 60 calendar days, the Company may, at its sole discretion:
Note: Payments already received shall remain non-refundable. Restarting the project shall depend upon the Company's resource availability. Revised pricing, timelines, and restart charges may apply.
Due to the customized and resource-intensive nature of the Company's Services:
Unless expressly stated in the applicable Proposal, Quotation, Statement of Work (SOW), or Service Agreement, the Client shall be entitled only to the number of revisions specifically agreed in writing.
Requests beyond the agreed revision limit, or requests involving substantial redesign, redevelopment, additional functionality, or scope expansion, shall constitute a Change Request and may attract additional charges.
Televator Solutions Private Limited recognizes that the information shared by the Client during the course of the business relationship is confidential and commercially valuable.
"Confidential Information" includes, but is not limited to: business strategies, customer databases, client lists, pricing information, sales information, financial information, marketing plans, login credentials, technical documentation, software, source code, APIs, trade secrets, internal reports, contracts, and personal data.
The Company shall use Confidential Information only for providing the agreed Services and shall restrict access to employees, consultants, contractors, or subcontractors who require such access.
The obligations under this Section shall survive the termination of the business relationship for a period permitted under applicable law.
The Company is committed to maintaining commercially reasonable standards of information security. Appropriate administrative, organizational, technical, and physical safeguards shall be implemented to help protect Client information against unauthorized access, disclosure, misuse, destruction, alteration, or accidental loss.
However, the Client acknowledges that no system connected to the Internet can be guaranteed to be completely secure.
Disclaimer: The Company does not warrant that Services will be completely free from cyber threats, data transmission will always remain secure, cloud infrastructure will never fail, third-party platforms will never experience outages, or information can never be accessed by unauthorized persons.
Use of the Company's website and Services shall also be governed by the applicable Privacy Policy, which forms an integral part of these Terms.
Unless expressly agreed in writing under a separate Service Agreement, the Client shall remain solely responsible for maintaining independent backups of:
The Company may maintain operational backups for internal business continuity purposes; however, such backups shall not constitute a contractual obligation unless specifically agreed in writing.
The Company shall not be liable for any loss resulting from failure to maintain backups, accidental deletion by the Client, hardware failures, hosting provider failures, cyber incidents, or Force Majeure events.
Unless otherwise expressly agreed in writing, all intellectual property rights relating to the Company's proprietary materials shall remain the exclusive property of Televator Solutions Private Limited.
This includes, but is not limited to: Software, Source code, Frameworks, Templates, Documentation, Methodologies, Standard operating procedures, Workflows, Reports, Graphics, Logos, Branding, Internal tools, Automation scripts, Business processes, and Training materials.
Upon receipt of full payment of all outstanding invoices, the Client shall obtain ownership or the applicable license rights to the deliverables specifically identified in the relevant Proposal, Statement of Work, or Service Agreement.
Important: Until full payment has been received, ownership shall remain with the Company. Deliverables shall not be commercially exploited. Source code shall not be transferred unless specifically agreed. The Client shall not reproduce, distribute, sublicense, sell, reverse engineer, modify, or commercially exploit unpaid deliverables.
Unless restricted under a signed Non-Disclosure Agreement (NDA), the Company reserves the right to display completed projects, logos, screenshots, case studies, testimonials, and descriptions of completed work in its portfolio, marketing materials, social media platforms, proposals, and website.
Certain Services may utilize third-party software, APIs, frameworks, plugins, libraries, cloud services, artificial intelligence tools, or open-source components.
The Company shall not be responsible for: licensing changes, price increases, product discontinuation, API restrictions, security vulnerabilities, third-party downtime, or removal of functionality by software vendors.
The Client agrees to comply with all applicable third-party license agreements associated with such software.
The Client represents and warrants that all materials supplied to the Company are lawfully owned or properly licensed. Such materials include, but are not limited to: Logos, Images, Videos, Product photographs, Databases, Documents, Copyrighted material, Software, Marketing assets, Trademarks, and Customer data.
The Client shall indemnify and hold harmless the Company against any claims arising from materials supplied by the Client. The Company shall not be responsible for independently verifying the ownership, legality, originality, or licensing status of Client materials.
The Company shall make commercially reasonable efforts to provide Services in accordance with industry standards.
Specific performance commitments, including but not limited to working hours, response times, resolution times, turnaround times, accuracy targets, availability commitments, reporting schedules, escalation procedures, and delivery milestones shall be governed exclusively by the applicable Master Services Agreement (MSA), Statement of Work (SOW), Proposal, Service Agreement, Subscription Plan, or written quotation.
Unless expressly guaranteed in writing, all timelines provided by the Company shall be treated as reasonable estimates and may be affected by Client delays, third-party providers, Force Majeure events, technical failures, regulatory requirements, or other circumstances beyond the Company's reasonable control.
AS IS & AS AVAILABLE: Except as expressly agreed in writing, all Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to merchantability, fitness for a particular purpose, non-infringement, continuous availability, uninterrupted operation, error-free performance, compatibility with every third-party platform, and guaranteed business results or revenue.
The Client acknowledges that websites, cloud infrastructure, APIs, hosting providers, telecommunications networks, payment gateways, artificial intelligence tools, and software vendors may experience outages, maintenance periods, service interruptions, or operational changes beyond the Company's control.
Accordingly, the Company shall not be liable for losses arising solely from such events.
By accessing or using the Company's website, portal, client dashboard, applications, software, or any digital platform operated by Televator Solutions Private Limited, you agree to use such Services only for lawful purposes and in accordance with these Terms.
Users shall not:
The Company reserves the right to suspend, restrict, terminate, or permanently block access to any user found violating these Terms without prior notice and without liability.
The Company's Services may depend upon or integrate with third-party products and services including, but not limited to: Cloud Hosting Providers, Domain Registrars, Payment Gateways, CRM Platforms, Communication Platforms, Email Service Providers, SMS Providers, Telecommunications Providers, AI Platforms, Analytics Platforms, Software APIs, ERP Solutions, Accounting Platforms, Social Media Platforms, and Advertising Platforms.
The Company does not own or control such third-party services. Accordingly, the Company shall not be responsible for third-party downtime, server outages, API limitations, product discontinuation, service interruptions, pricing changes, licensing modifications, security incidents occurring solely within third-party infrastructure, feature removal by software vendors, or delays caused by external service providers.
The Client acknowledges that third-party providers may independently modify their products, pricing, policies, technical specifications, or terms of service at any time. Any losses resulting directly from such third-party changes shall not constitute a breach of these Terms by the Company.
Unless expressly agreed otherwise in writing, the Client shall remain solely responsible for domain registration, domain renewals, web hosting, cloud hosting, email hosting, SSL Certificates, DNS management, CDN services, software subscriptions, API subscriptions, premium plugins, premium themes, third-party licenses, and annual renewals.
⚠️ The Company shall not be liable for: domain expiration, hosting suspension, SSL expiration, DNS failures, email outages, subscription expiry, or loss of website functionality due to expired third-party services.
While the Company employs commercially reasonable security practices, no information technology environment can guarantee complete protection from cyber threats.
The Company shall not be liable for any loss, interruption, corruption, or unauthorized disclosure resulting from: cyberattacks, malware, ransomware, phishing attacks, Distributed Denial of Service (DDoS) attacks, zero-day vulnerabilities, unauthorized access by third parties, internet outages, cloud infrastructure failures, hosting provider failures, Domain Name System (DNS) failures, telecommunications failures, third-party security breaches, government restrictions, or Force Majeure events.
The Client agrees to maintain reasonable cybersecurity practices, including secure passwords, multi-factor authentication where available, timely software updates, and restricted access to authorized personnel.
To the fullest extent permitted by applicable law, Televator Solutions Private Limited shall not be liable for any:
Total Cumulative Liability: The Company's total cumulative liability arising from any claim relating to the Services shall not exceed the total amount of fees actually paid by the Client to the Company for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such claim.
Any legal claim arising under these Terms must be initiated within one (1) year from the date on which the cause of action first arose, unless a longer period is required by applicable law.
The Client agrees to defend, indemnify, and hold harmless Televator Solutions Private Limited from and against any claims, liabilities, damages, losses, costs, penalties, judgments, settlements, expenses, or legal fees arising out of or relating to:
The Client acknowledges that the Company's employees, consultants, contractors, developers, project managers, customer support executives, technical staff, and business personnel represent valuable business assets.
During the term of the engagement and for a period of twelve (12) months following its termination, the Client shall not, directly or indirectly, recruit, employ, engage, hire, contract with, solicit, or encourage resignation of any employee, consultant, contractor, or key personnel of the Company without the Company's prior written consent.
The Company shall not be held liable for any delay, interruption, suspension, failure, or inability to perform any obligation under these Terms where such delay or failure results from events beyond the Company's reasonable control.
Force Majeure events include: natural disasters, floods, earthquakes, fire, lightning, storms, epidemics, pandemics, public health emergencies, war, armed conflict, terrorist attacks, civil unrest, riots, government actions, government restrictions, lockdowns, changes in law, court orders, regulatory actions, nationwide strikes, labour disputes, power outages, internet failures, cloud infrastructure failures, data center failures, cyberattacks, telecommunications failures, DNS failures, hosting failures, supply chain disruptions, failure of subcontractors or third-party service providers, and any other circumstance beyond the reasonable control of the Company.
During a Force Majeure event: Performance of affected obligations shall be suspended, project timelines shall automatically be extended, neither party shall be deemed in breach due solely to such delay, and the Company shall make commercially reasonable efforts to resume normal operations as soon as reasonably practicable.
Either party may terminate an ongoing Service Agreement in accordance with the termination provisions specified in the applicable Master Services Agreement (MSA), Statement of Work (SOW), Service Agreement, Subscription Agreement, Proposal, or written contract.
Immediate Termination: The Company reserves the right to immediately suspend or terminate any Service without prior notice where the Client:
Upon termination: All outstanding invoices shall immediately become due and payable. The Client shall pay for all Services performed up to the effective date of termination. Any unpaid deliverables shall remain the exclusive property of the Company.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India.
Arbitration: Any dispute shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Nagpur, Maharashtra, India. The arbitration proceedings shall be conducted in the English language.
Subject to the arbitration provisions above, the courts located at Nagpur, Maharashtra, India shall have exclusive jurisdiction over all matters relating to these Terms.
The Company reserves the right to amend, revise, modify, replace, update, or discontinue any provision of these Terms at any time. Updated Terms shall become effective immediately upon publication on the Company's official website unless a different effective date is expressly specified.
Continued use of the Company's website or Services after publication of revised Terms shall constitute acceptance of such revised Terms.
Clients are encouraged to review these Terms periodically to remain informed of any updates.
These Terms and Conditions, together with the Company's Privacy Policy and any applicable Master Services Agreement (MSA), Statement of Work (SOW), Proposal, Quotation, Purchase Order, Work Order, Subscription Agreement, Service Agreement, Non-Disclosure Agreement (NDA), and written amendments executed by authorized representatives constitute the complete and entire agreement between the Company and the Client regarding the Services.
These documents supersede all prior oral discussions, telephone conversations, WhatsApp communications, emails (except where expressly incorporated), marketing materials, negotiations, representations, understandings, and previous agreements relating to the same subject matter.
No verbal statement or informal communication shall modify these Terms unless confirmed in writing by an authorized representative of the Company.
If any provision of these Terms is determined by a court, arbitral tribunal, or competent authority to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be interpreted to the maximum extent permitted by law in order to reflect the original commercial intent of the parties.
The remaining provisions of these Terms shall continue in full force and effect and shall remain valid, enforceable, and binding upon the parties.
No failure, delay, omission, or partial exercise by the Company in enforcing any right, remedy, power, or provision under these Terms shall constitute or be interpreted as a waiver of such right or remedy.
Any waiver shall be effective only if it is made expressly in writing and signed by an authorized representative of the Company.
The Client shall not assign, transfer, delegate, subcontract, novate, pledge, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of the Company.
The Company may assign, transfer, subcontract, delegate, or otherwise transfer its rights or obligations under these Terms to any affiliate, parent company, subsidiary, successor entity, purchaser of business assets, or entity involved in merger, restructuring, acquisition, amalgamation, or corporate reorganization.
By contacting the Company through its website, email, online forms, messaging platforms, social media channels, customer portals, or any other electronic means, the Client consents to receive communications electronically.
Such communications may include quotations, proposals, invoices, Statements of Work (SOW), contracts, project updates, technical notifications, support communications, renewal reminders, policy updates, payment reminders, security notifications, legal notices, and administrative communications.
Electronic communications, digital approvals, electronic signatures, email confirmations, and electronically executed agreements shall, where legally permitted, be deemed equivalent to written and signed communications.
Televator Solutions Private Limited
Registered Office:
H. No. 643, Ashok Nagar, Nagpur, Maharashtra - 440017, India
Email: hello@televatorsolutions.com
Website: https://www.televatorsolutions.com
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
The information available on the Company's website is provided for general informational and business purposes only.
Although reasonable efforts are made to ensure that the information published is accurate and up to date, the Company makes no representation or warranty regarding the completeness, reliability, suitability, or accuracy of such information.
Nothing contained on the Company's website shall constitute legal advice, financial advice, tax advice, investment advice, employment advice, or any professional advisory service.
The Client agrees to use the Company's Services in compliance with all applicable laws, rules, regulations, governmental requirements, industry standards, and regulatory obligations applicable in the relevant jurisdiction.
The Client shall be solely responsible for obtaining all licenses, approvals, permissions, and authorizations required for its business activities.
The Company shall not be responsible for any legal consequences arising from the Client's failure to comply with applicable laws.
Nothing contained in these Terms shall be construed as creating a partnership, joint venture, employment relationship, franchise, agency, or fiduciary relationship between the Company and the Client.
Each party shall remain an independent contractor and shall have no authority to bind or obligate the other party except as expressly agreed in writing.
The following provisions shall survive the termination or expiration of these Terms to the extent necessary to give effect to their purpose:
By accessing the Company's website, requesting Services, executing any Proposal, Quotation, Service Agreement, Master Services Agreement (MSA), Statement of Work (SOW), Purchase Order, Work Order, or by otherwise engaging in any commercial relationship with Televator Solutions Private Limited, the Client acknowledges that it has read, understood, and agreed to be legally bound by these Terms and Conditions.
H. No. 643, Ashok Nagar, Nagpur, Maharashtra, India
24/7 — 365 Days a Year